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our Q & A
Basic questions answered...
How U-RANG Delivery Service Works...

Q & A
When do you pick/up deliver to my area?

Depending on where you live, and when you place the order,  we will service the customer Monday to Saturday. We do have emergency service if you have a time constraint. Please indicate when ordering.  

Q & A
What if nobody is home?

No problem? If you live in a full-service building we will take care of everything with your doorman or concierges, so your clothes are waiting for you when you get home. If you do not live in a full-service building and you require special delivery instructions, we will do everything possible to accommodate your needs; please let us know when filling out the pick-up form, or call us at 800-959-5785. The other way is to designate an appropriate pick-up /drop-off location, and we will take care of the rest.

Q & A
Where do I put my dirty clothes?

Once you are registered, we provide you with a custom U-Rang.com garment bag.  There will a different bag for wash and fold so we ensure clothes are handled correctly.  We will give you a personal laminated Identification card attached to your bag. The bag is returned to you with each completed order. If this is your first order, you may use any laundry bag(with your information attached or placed in the bag)which we will return.

 

 

Q & A
What if I am not satisfied with the service?

Please return it. You can call us or email us prior to returning it so we are aware of the problem and treat accordingly. There will be no charge for the additional service.  We want happy customers. 

Q & A
How do I pay for services?

It is our policy that we have a credit card on file.  We accept all Major credit cards, including PAYPAL. We can automatically process your credit card or you can send a check - which ever you prefer. Either way, you receive an itemized invoice. We can also bill you on a monthly basis.

 

Q & A
How do I contact you?

You can call email us or call us. I am also available on my cell.  We understand how frustrating poor customer service can be. 

Q & A
What if I have an emergency?

You can place an order online and click on the emergency button. In the notes section, you can explain when you need it, or you can call us, and we will advise you if we can meet your time table. 

Q & A
What if one of my garments was not returned?

Please call or email us. This may happen when the garment is not ready at the same time as the majority of the clothes. We don't want you to be missing items that you may need while we work on the more difficult clothing. 
 

Q & A
How do I show you where the stains are located?

Please be detailed in the description when setting up your pick-up.  In some cases, you may want to use scotch tape to show us where the stain is. Please make sure the fabric will not be damaged by the tape, on some fabrics, there may be residue, or the material may be easily pulled by the process.  Please use your best judgement as we are not responsible for any damage caused by the tape. 

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